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Amazon Online Shopping Returns Work

One way or another, we all work for Amazon now

A UPS driver’s view of returns, reverse logistics, and why UPS’s pullback from Amazon doesn’t feel like a clean break. When was the last time you visited your local UPS Store? Your answer probably depends on whether – and how much – you shop online. In early 2025 United Parcel Service announced it was reducing […]

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Behind the Scenes Christmas Holidays Work Workforce

Your holiday packages may not be delivered by who you think

Some of the people delivering your holiday packages are only around for a few weeks – but the work they do, and the lives they lead, stay with me. Every year during the holiday ‘Peak’ season, United Parcel Service employs thousands of temporary workers to help get packages delivered on time. If you live in […]

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Drivers Holidays Satisfaction Workplace Culture

You’ve probably seen two UPS trucks parked like this. Here’s what’s actually going on.

Peak holiday season has officially begun! And with the surge in online shopping there are even more delivery vehicles out on the roads than ever. You might soon spot something unexpected in a parking lot or on a side street near you: two trucks pulled close together, drivers transferring packages between them. (If they’re parked […]

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Drivers Injury Thanksgiving Worker Safety

I never realized how dangerous my job was – until the crashes started adding up.

Earlier this month a UPS plane ‘was destroyed after it impacted the ground shortly after takeoff’ from Louisville, Kentucky, killing all three people on board. Along the path of destruction, eleven more lost their lives and twenty-three others suffered mostly minor but still life-altering injuries. Though it didn’t attribute a cause or make any safety […]

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Delivery Companies Drivers Work Workforce

Do you know your UPS driver’s name? Here’s why it matters.

This weekend a UPS driver named Mitch became an unlikely celebrity. It happened when Glen Powell, the latest guest host of NBC TV’s long-running comedy program Saturday Night Live (SNL), dedicated fully half of his five-plus-minute opening monologue to him. Apparently Mitch was on hand when Powell was first notified – four years earlier – […]

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Amazon Delivery Companies Job Security Layoffs Online Shopping

Amazon has revolutionized how we shop. Now it’s doing the same to how we ship.

Twelve weeks! That’s how long I ended up being laid off from my job as a UPS driver – from the end of February to the middle of May. It’s felt great to be back in ‘browns’ after wearing street clothes for my part-time shifts in the warehouse. I’ve already written about the various elements […]

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Job Security Layoffs Work

Driving for UPS is constant motion. Here’s why I’m feeling stuck right now.

How long would you stand in line for pie? What if it’s really good pie, from a local bakery selling it for $3.14 apiece? Well, on Pi Day, Friday, March 14th, I stood in a long line to pay $3.14 for really good, locally baked pie. I probably wouldn’t have done it just for myself, […]

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Election Day Satisfaction Work

I wanted to write about my job as a UPS driver, but this ended up being about something much more important.

Tomorrow, Tuesday, November 5th, is Election Day here in the United States. With the presidential race a toss-up, no one can say with any certainty what the outcome will be – or even when. Tomorrow is uncertain for me at work too. The handful of drivers still on layoff in my UPS facility have all […]

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Skills Wages Work

Today is the biggest milestone in my career as a UPS driver. Here’s why.

Not every day can be a special day. Most days are ‘just another day.’ But when we think about our lives, what we remember most are those significant moments that stand out to us for one reason or another, whether good or bad. I’ve been blessed to have lived long enough to enjoy many special […]

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Job Security Layoffs

I chose my career because I thought I’d have job security. I was wrong. Twice.

Twenty-six years ago I pursued a career in higher education in large part because of the security it appeared to offer. I knew I’d never get rich, but it was far more important to me to have steady, meaningful work. Little did I realize then that academia was just as volatile as the rest of […]