Tomorrow, Tuesday, November 5th, is Election Day here in the United States. With the presidential race a toss-up, no one can say with any certainty what the outcome will be – or even when. Tomorrow is uncertain for me at work too. The handful of drivers still on layoff in my UPS facility have all […]
Category: Satisfaction
I’ve written about some of the skills required to be a successful UPS driver. One I didn’t mention was the skill of making small talk. If a customer is on hand for the few seconds it takes me to complete my stop, I must keep up my side of a brief chat that shouldn’t interfere […]